Outsourcing stakeholders should check out Deloitte's 2014 Global Outsourcing and Insourcing Survey. The survey results highlight what the future may hold for companies across several business functions and provide “insight into client executives' plans and perceptions related to the outsourcing industry.”
Key findings include the following:
- Growth is predicted for outsourcing across all functions surveyed (ranging from 12% to 26%).
- IT, legal, and real estate and facilities management represent the three most commonly outsourced functions, with IT being the most common. In real estate and facilities management, asset and lease management services are expected to see the most growth.
- Technology advancements, such as cloud computing and business process as a service, are key drivers in the predicted increase in outsourcing.
- Respondents favored “re-sourcing” to a new service provider at the end of their current outsourcing deals as opposed to insourcing.