In partner Barbara Melby’s interview with Nearshore Americas, she offers advice for ensuring that outsourcing agreements are up-to-date and reflect the contemporary risks facing the industry. She discussed the ways transition is crucial to an outsourcing’s success and the need to proactively address security requirements, define a clear process for compliance audits, and handle dealing certifications and reporting often required in regulated industries. The interview also addresses the need to carefully address implementation, costs, and risk shifting for automation and other new technologies in outsourcing agreements.