We recently published a report based on our four-part series on Tech & Sourcing @ Morgan Lewis, in which we consider a number of conundrums facing companies looking to leverage artificial intelligence (AI) as part of their outsourcing arrangements. As outsourcing remains a key tool through which companies can streamline operations, cut costs, and access specialized expertise, the explosive advancements in AI and related technologies have introduced new and exciting opportunities and complexities for companies in implementing and maintaining outsourcing relationships.
Among other issues related to the current landscape of AI in outsourcing, the report addresses how companies can promote and reward innovation, including the use of generative AI (GenAI), while remaining compliant with their own AI policies as well as how to reconcile the desire for robust (and often expensive and time-consuming) quality programs when implementing GenAI solutions with the overall goal to realize cost savings through outsourcing arrangements.