Morgan Lewis’s Chief AI Officer: Firm ‘Staffing Models Will Evolve To Reflect Hybrid Skill Sets,’ Law.com

Chief artificial intelligence (AI) and knowledge management officer Colleen Nihill spoke with Law.com about how AI is reshaping law firm operations, staffing, and client relationships.

Colleen discussed both the barriers to AI adoption and the forces accelerating change, noting that while firms must navigate risk sensitivity and regulatory uncertainty, client expectations and competitive pressures are driving innovation.

She explained that AI will shift how legal work is performed and valued, with greater emphasis on judgment and strategic advisory work.

“Staffing models will evolve to reflect hybrid skill sets,” Colleen said, highlighting the growing need for lawyers and allied professionals who can work across legal, technological, and data-driven functions.

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