Outside Publication

A Retailer’s Cautionary Tale on Customer Review Suppression, Law360

February 07, 2022

In Law360, partners Anne Marie Estevez and Ezra Church, along with associate Emily Kimmelman, explain the potential ramifications a recent case involving customer reviews could have on the retail industry. The Federal Trade Commission (FTC) settled charges brought against fast-fashion company Fashion Nova for failing to publish negative product reviews on its website. The lawyers write that the decision “highlights the FTC’s enforcement authority” with respect to customer review content, while also raising new considerations for online retailers. “In light of the implications of the Fashion Nova settlement, the FTC’s new guidance for online retailers provides helpful rules of thumb for collecting, moderating and publishing reviews, including working with other companies on reviews,” they note.

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