Press Release

Corporate Counsel Rank Morgan Lewis Among Top Client Service Leaders in 2019 BTI Report

Thursday, December 13, 2018

NEW YORK, December 13, 2018: Legal decision-makers have singled out Morgan Lewis among the leading law firms in client service delivery for the 18th consecutive year, according to BTI Consulting’s 2019 Client Service A-Team survey.

Morgan Lewis is one of just three firms to have achieved the highest overall scores every year since the survey's inception in 2002. For 2018, Morgan Lewis was named “Best of the Best,” the survey’s highest ranking, in a number of the criteria identified by more than 350 corporate counsel as critical to achieving client service excellence. The categories include client focus, breadth of services, ability to organize nationwide resources in response to clients’ needs, innovative approach, and capacity to adapt in the midst of unexpected changes.

“These rankings are particularly meaningful because they highlight our firm’s core commitment to delivering exceptional legal services,” said Firm Chair Jami McKeon. “We greatly appreciate the trust our clients place in us every day.”

BTI Consulting Group conducts research on how clients acquire and evaluate their professional services. Morgan Lewis is frequently included in BTI’s numerous evaluations across the legal industry, including securing the top spot earlier this year in its first-ever BTILegal Innovation and Technology Outlook: Clients Rank Their Needs and Law Firm Performance. Morgan Lewis also was recently recognized as a “Powerhouse” firm that is “leading the litigation market” in nearly every practice category in BTI Litigation Outlook 2019