New York City Expands Reasonable Accommodation Response Requirements

February 06, 2018

Effective July 18, 2018, employers and operators of public accommodations and all housing in New York City must engage in a cooperative dialogue with individuals who may be eligible for an accommodation and provide a final determination of the dialogue to those individuals. Employers and other entities covered by the law should therefore review their reasonable accommodation policies to ensure compliance with the new requirement.

New York City Mayor Bill De Blasio signed into law an ordinance (the Ordinance) on January 19 that was passed by the New York City Council on December 19, 2017, amending the New York City Human Rights Law (NYCHRL) to expand protections for employees seeking a reasonable accommodation. Specifically, the law will require employers and operators of public accommodations and housing to engage in a cooperative dialogue with individuals who may be entitled to a reasonable accommodation and provide those individuals with a final written decision.

The new law makes it illegal for an employer to fail to engage in a “cooperative dialogue” within a reasonable time with either a person who has requested an accommodation or with a person who the employer has notice may require an accommodation, even without that individual specifically requesting such an accommodation. “Cooperative dialogue” is a new term to the NYCHRL and is defined under the Ordinance to mean the process through which an employer and a person who may be entitled to an accommodation under the law engage in good faith in a written or oral dialogue concerning the person’s accommodation needs, including alternatives to the requested accommodation, and the difficulties that any potential accommodations may pose for the employer.

The concept is similar to the “interactive process” that has long been required under disability discrimination law. The new cooperative dialogue process, however, will apply to accommodation requests relating to disability accommodation, religious accommodations, accommodations related to pregnancy or childbirth (including related medical conditions), and accommodations to address needs as a victim of domestic violence, sex offenses, or stalking. The law also requires that owners and operators of public and/or housing accommodations engage in this cooperative dialogue with individuals who use these accommodations, and extends that coverage to franchisors, franchisees, lessors, lessees, and managing agents of these accommodations. Following the conclusion of this dialogue, employers must provide any person requesting an accommodation who participated in the cooperative dialogue with a written final determination identifying any accommodation granted or denied.

Next Steps and Practice Pointers

The new law highlights that employers and operators of public accommodations and all housing must not reject requests for reasonable accommodation without first engaging in a cooperative dialogue. The enactment of the Ordinance provides an excellent opportunity for companies covered by the law to examine their reasonable accommodation policies to ensure compliance with the law. Each policy should, at a minimum, require and define a cooperative dialogue, identify the categories to which the requirement applies, and require a written final resolution be given to the individual requesting the reasonable accommodation. Therefore, employers should consult with knowledgeable counsel to review any current accommodation policies applicable to New York City employees and ensure that their personnel responsible for responding to these requests are aware of the Ordinance’s requirements.


If you have any questions or would like more information on the issues discussed in this LawFlash, please contact any of the following Morgan Lewis lawyers:

New York
Melissa D. Hill
Brendan T. Killeen
David A. McManus
Christopher A. Parlo
Blair J. Robinson
Melissa C. Rodriguez
Ira G. Rosenstein
Douglas T. Schwarz
Samuel S. Shaulson
Kenneth J. Turnbull