Partner Rahul Kapoor and associate Charlotte Cavendish co-authored a Total Retail article discussing the risks retailers face when relying on subcontractors across their supply chains and how these risks can be managed through contracts, highlighting issues like delivery delays, service disruptions, and data risks. The article suggests solutions such as extending contractual obligations, aligning liability, increasing oversight, planning for continuity, and strengthening data protection.
The authors note that well-structured contracts help retailers to safeguard operations, protect customer trust, and maintain brand resilience.