KPMG Global Advisory and HfS Research reported in a joint survey that the outsourcing and shared services market continues to be in a state of change in 2017, pointing to a combination of business drivers and technological advances as the cause.

In the upcoming webinar, “The Next Frontier: How Robots and Automation Are Changing Outsourcing and Technology Agreements,” partner Ed Hansen will discuss some key issues and best practices for companies making adjustments to outsourcing and technology agreements in light of the rapid growth of, and risks and opportunities associated with, automation tools.

In the first part of this two-part series, we briefly discussed three contract models and how they correlate complexity with shifting technology landscapes. The third model looked at where outsourcing and robotics intersect, and we stated that much of the success of this integrated model will rest with the fee schedule, how pricing is set up, and how the risk of transformation is shifted.

If you have been around technology-centric work for a while, you may have come to realize that many “technology” programs really aren’t about technology at all—the technology simply functions as a conduit for business change.

One of the benefits of speaking at conferences is having the chance to attend other people’s sessions. A recent session at the Shared Services and Outsourcing Network’s SSO Week that we found particularly interesting focused on the terminology used to describe robotics.

Morgan Lewis partner Ed Hansen will speak in a panel discussion at the upcoming Shared Services and Outsourcing Week (SSOW). The event, hosted by the Shared Services and Outsourcing Network (SSON), takes place March 6–9, 2017 at the Loews Royal Pacific in Orlando, Florida.