Outside Publication

AI and Outsourcing: Balancing Enhanced Quality Checks with Savings, Global Relay Intelligence & Practice

April 15, 2024

Partner Barbara Melby and senior attorney Michael Pfeuffer wrote an article as part of a series for Global Relay Intelligence & Practice, examining the potential issues that may arise from the use of artificial intelligence (AI) in outsourcing agreements.

In the article, the authors discuss the benefits and challenges of generative AI technology solutions, including key questions to consider as companies strive to balance their need for more robust quality checks with the desire to realize savings.

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