AI in Big Law: ‘We Didn’t Start with Technology,’ IFLR

Chief AI and Knowledge Officer Colleen Nihill and partners Christina Melendi and Barbara Melby spoke with IFLR about Morgan Lewis’s strategic approach to adopting AI across legal service delivery and business operations.

The article highlights how the firm has built its AI strategy around education, governance, and strategic partnerships to support responsible adoption while remaining adaptable as technology evolves. Colleen explained that the firm prioritized a long-term strategy over specific tools, noting, “When we started our journey, we didn’t start with technology.” Christina discussed how that framework has positioned the firm for the future, saying, “The firm’s approach has been focused on where we want to be, not just the here and now.” Barbara emphasized the value of that approach as AI continues to evolve: “We have a framework in place that allows us to absorb new technologies without being wedded to any one tool.”

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