As businesses across America begin to reopen in the wake of the coronavirus (COVID-19) pandemic, many will likely implement new social distancing and sanitization procedures. That got us thinking about how companies may choose to use touchless authorization technologies like facial recognition as the main form of entry into their facilities, rather than continuing to use tools such as keypads or fingerprint scanners that require many people to repeatedly touch the same surfaces daily.
NEWS FOR LAWYERS AND SOURCING PROFESSIONALS
Please join us for our first webinar of the year where Morgan Lewis partner Barbara Melby will discuss the top trends that will impact the outsourcing market in 2020. Topics will include:
- Forecasts of where the outsourcing market is going
- Outsourcing as a way to disrupt business operations
- The impact of cloud, automation, and AI on outsourcing transactions
- A look at the “Partner Ecosystem”
- Focus on customer experience and outcomes
The webinar will take place on Wednesday, January 15, 2020, from 12:00 to 1:00 pm (Eastern Time). Register for the webinar.
The importance of cybersecurity in the autonomous vehicle setting is well known, but nuance and complexity will be on our LiDAR (a pulsed laser that measures ranges) where the rubber meets the road.
The Challenging, Shifting Landscape
Cybersecurity is one of the key issues of the digital age, typically in the context of security and privacy of confidential or personal data. Cybersecurity is particularly challenging and important for technologies such as self-driving cars, where the real world and the digital, connected world meet and where cyber breaches could result in danger to life and property.
Autonomous vehicles are still in their infancy. Significant uncertainty surrounds this rapidly evolving ecosystem. Standards and regulations are still in a state of flux, and the “rules of the game” are still unclear: how, and how long, will human drivers/operators continue to be involved (along with their proclivity for risky, unpredictable and gullible behavior)? At this relative stage of immaturity, market participants are developing their own divergent solutions that will eventually need to seamlessly integrate, increasing the potential for cyber vulnerabilities. However, the opportunity (for both innovators and society at large) is clear, as smart, interconnected vehicles and systems promise remarkable improvements in efficiency and safety. The race is on.
We found interesting a recent Forbes article by Cody McLain that discussed the top trends to watch in the business process outsourcing (BPO) industry. The article highlighted the following four trends for 2019.
1. Increase in Process Automation
As artificial intelligence (AI) expands to nearly every aspect of our lives, the BPO industry is also impacted and must adapt to the AI revolution. The article estimates that nearly 40% of American jobs could be lost to automation by the 2030s. While BPO companies often thrive in completing manual tasks outsourced by their clients, if AI software were able to do those same services at a fraction of the cost, then BPO companies would lose as their clients choose the more cost-effective solution. The article suggests that BPO companies should adapt to the use of AI and switch their services to work alongside AI (such as managing and maintaining AI) to stay competitive.
Morgan Lewis partner Peter Watt-Morse (Pittsburgh) and associate Eric Pennesi (Pittsburgh) will be participating in the Pennsylvania Bar Institute’s 2019 Cyberlaw Update, which will address trending topics, including blockchain and cryptocurrency and security and privacy concerns related to social media, in addition to GDPR.
Topics to be discussed include:
- Social Media Ethics – Its Use and Impact on the Practice of Law
- IP in the Age of Cloud Computing and Artificial Intelligence
- Responding to Data Breaches – Legal Update and Practical Counsel
The event will be hosted at the PBI Professional Development Center (Heinz 57 Center, 339 Sixth Avenue, 7th Floor, Pittsburgh PA, 15222) on Tuesday, April 30 from 9:00 am to 4:00 pm.
April showers bring…Morgan Lewis’s Annual Technology May-rathon. Our annual series of presentations and webcasts, known as the Technology May-rathon, runs the entire month of May. Industry leaders from a variety of technology-focused practices will present on certain technologies, providing lawyers with critical understanding of the technologies that impact our work. The presentations and webcasts will also focus on legal developments and key topics resulting from innovative technologies.
Below are just a few examples of the presentations that are part of the 2018 Technology May-rathon. Be sure to check back for the most up-to-date information as more events are added.
- May 1 – 12:00 pm ET – Artificial Intelligence in the Legal Realm: Who, What, When, Where, and Why
- May 2 – 12:00 pm ET – 3D Printing – Risks and Traps to Watch Out for in This New Industry
- May 3 – 3:00 pm ET – FDA’s Digital Health Innovation Action Plan and the Impacts on the Digital Health Industry
- May 9 – 12:00 pm ET – GDPR – Why It Is Relevant to Your US Organization
- May 10 – 12:00 pm ET – The Next Generation of IT Outsourcing: A Race to Adopt and Adapt to Disruptive Change
- May 22 – 10:00 am ET – Cybersecurity, Personal Data Protection, and Internet Regulation in Russia
- May 23 – 9:00 am ET – Legal Risk and Compliance in Autonomous Vehicle Tech
- May 24 – 12:00 pm ET – Talking Tech with Pittsburgh: Cybersecurity for Businesses and Practical Ways to Mitigate Risk
- May 30 – 12:00 pm ET - Understanding the Shared Responsibility Model
For more information or to register, visit the full listing of events here.
KPMG reported in a recent survey that the top trend for 2018 is the adoption of intelligent automation (IA) as a business strategy. The survey, which KPMG publishes on a quarterly basis, reviews global business services, IA, and related service delivery market trends.
KPMG found that 62% of respondents believe that IA and digital labor are the trends that will have the largest positive impact on the respondents’ organizations in 2018. One of the business concerns driving the adoption of IA is the challenge that organizations have in finding, training, and keeping talent, which was the largest negative trend that respondents predict when looking ahead to 2019.
Among the many ways in which artificial intelligence (AI) technologies are enhancing business functions, the inefficiencies and labor-intensive organizational aspects of the contracting process present many fertile opportunities for improvement through the application of AI. A recent article in the Harvard Business Review discusses the contracting challenges current AI technology can help to alleviate and the contracting process changes required to adapt to AI contracting tools, as well as understanding the limits of AI.
Dealing with Contract Volume Using AI
As the article notes, one of the most significant contracting challenges facing organizations is managing a high volume of agreements. Even with a centralized database for contract documents, organizations often have no efficient way to extract data from those contracts or see, for example, how a warranty clause is worded across a number of different customer agreements. AI software tools can extract that data from contract documents and clarify and organize content, which can help organizations contract more efficiently and manage existing contracts more effectively.
Tracking and Enforcing Contracting Language Standards
Another significant challenge in the contracting process, especially for high-volume customer or vendor contracts based on standard templates, is ensuring conformity to template language and efficiently tracking deviations from form language. For instance, if an organization is seeking to impose uniform contract terms around the use of company trademarks and trade names, AI software tools can help track that language across divisions and could be configured to recognize keywords that indicate the trademark usage language is needed in a contract.
Join us on February 21 for a dynamic and gripping discussion on intelligent automation (IA) and its impact on businesses and the workforce. Barbara Melby, a partner in our technology, outsourcing, and commercial transactions group, and Victoria Phelan, a managing director of shared services and outsourcing at KPMG, will address such IA topics as
- how IA is changing traditional business models,
- the impact on labor and talent in the workforce, and
- the impact on the services and outsourcing contract.
Just register, and we’ll do the rest!