Tech & Sourcing @ Morgan Lewis

A traveler asks an AI concierge to book a quiet oceanfront hotel in Naples for the weekend. Only after the confirmations arrive does the traveler discover that the bot selected Naples, Florida, while the flight is headed to Rome. The hotel is nonrefundable. As AI concierge services move beyond suggesting restaurants and into booking flights, hotels, rental cars, and activities, errors can quickly result in actual charges and disputes over responsibility. When a bot selects the wrong dates, overlooks a cancellation restriction, or books a hotel it was intended merely to recommend, the question becomes who is responsible for the error and the resulting costs.

On 2 August 2026, the transparency obligations in Article 50 of the EU AI Act began to apply. Relative to Article 50, the EU Digital Omnibus (which amended the EU AI Act) only deferred certain specific obligations. As such, the bulk of the Article 50 obligations are already applicable to organizations subject to the EU AI Act. Below is a high-level overview. An upcoming accompanying LawFlash will examine the obligations and exceptions contained in Article 50, the Commission’s Guidelines, and the Code of Practice referenced below in more detail.

After a day of flight delays, crowded airports, and rental-car lines, the corporate traveler finally reaches the hotel, drops a bag in the room, and opens a laptop. The hotel Wi-Fi portal requests a room number, last name, and perhaps an email address. At the bottom sits a familiar checkbox: “I Agree.” Click. Congratulations, you may have just entered into the least-negotiated contract of your trip. Hotel Wi-Fi terms vary, and their enforceability may depend on applicable law and how the terms are presented. But publicly available terms reveal that the complimentary connection can come with a substantial set of conditions covering liability, data collection, dispute resolution, and acceptable use. Although most travelers will never have a dispute over hotel Wi-Fi, corporate travelers should understand what may be included before using the connection to access sensitive business information.

As a follow-up to Part 1, in which we discussed increased reliability on sourcing teams’ input for commercial negotiations, this Part 2 discusses additional common provisions sourcing teams should consider in their oversight and management of the contracting process.

Sourcing teams are assuming increasing responsibilities in the contracting process, playing a central role in managing an array of issues, including legal, operational, financial, and information security risks. In an effort to streamline contracting lifecycles and reduce legal costs, companies often prefer legal counsel to focus on complex issues around intellectual property rights, indemnification, or regulatory compliance. This often leaves important unresolved issues to be negotiated by the sourcing team.

Fortunately, by focusing on certain terms of outsized impact that arise across deals, sourcing departments can contribute significantly to managing their companies’ risk profiles.

While a freedom-to-operate (FTO) analysis often centers on patent or trademark searches, contractual commitments can establish the practical boundaries—or maze—of a company’s degrees of freedom. Organizations with a checklist of high-level issues to be addressed during contract discussion and negotiation (such as liability, compliance, and data protection) should consider adding FTO to that list. With a more holistic perspective of the FTO landscape and with business and technical teams’ input, commercial counsel can find creative ways to complete the puzzle.

Global outsourcing transactions often require companies to navigate not only complex commercial issues, but also employment-related regulations and local practices that can vary significantly across jurisdictions. As organizations continue to transform their operations through outsourcing, managed services, and digital and AI transformation initiatives, labor and employment considerations have become an increasingly important part of transaction planning. Partner Kat Gibson advises multinational companies on the employment issues that arise in outsourcing transactions, including employee transfers, workforce restructurings, reductions in force, consultation obligations, and cross-border employment compliance. We recently sat down with Kat to discuss some key labor issues companies should be thinking about when planning global outsourcing transactions.

Flexibility versus certainty is an important and often challenging tradeoff throughout commercial contract negotiations, particularly regarding termination for convenience. Customers, mindful of shifting budgets, technological changes, and evolving business needs, want the freedom to walk away at their discretion. Vendors, mindful of upfront infrastructure investments, staffing needs, and revenue volatility, want a committed income stream. Reconciling these competing needs can become a significant sticking point, often arising later in the negotiation cycle after other issues have been settled.

Remote and hybrid work arrangements are becoming increasingly common across industries, and service providers are more frequently allowing personnel to perform services from remote locations. While these arrangements can, in certain cases, offer operational benefits, they also introduce security, compliance, and oversight risks that must be accounted for. Accordingly, organizations engaging service providers with remote workforces should consider contractual requirements to address these concerns. When drafting and implementing these requirements, customers should consider the following issues.

Throughout this AI & Outsourcing Services series, we have explored how artificial intelligence is transforming the outsourcing industry, reshaping contract terms, creating new forms of vendor dependency, and redefining how value is measured and priced. As organizations increasingly deploy AI-enabled technologies within outsourced environments, another critical issue is emerging: governance.