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TECHNOLOGY, OUTSOURCING, AND COMMERCIAL TRANSACTIONS
NEWS FOR LAWYERS AND SOURCING PROFESSIONALS

In April, we shared a LawFlash Outsourcing and Managed Services Agreements During COVID-19: Our Perspective. With the continued and unprecedented impact of the coronavirus (COVID-19) pandemic on business operations, we thought it would be timely to provide a brief update on five top-of-mind issues that we are addressing with outsourcing and managed services clients.

Remote Working

  • Many outsourcing and managed services agreements include strict requirements on the location of personnel, including the location of certain personnel onsite at a customer site and/or the location of offshore personnel at secure delivery centers with no permitted remote working. These physical location restrictions often are coupled with requirements with respect to the type of technology that can be used when connecting to or accessing the customer’s systems or interacting with end users (such as hardened desktops only, no personal devices), security requirements and detailed connectivity and bandwidth requirements (particularly if there are end user facing activities such as call centers).

Please join us for our first webinar of the year where Morgan Lewis partner Barbara Melby will discuss the top trends that will impact the outsourcing market in 2020. Topics will include:

  • Forecasts of where the outsourcing market is going
  • Outsourcing as a way to disrupt business operations
  • The impact of cloud, automation, and AI on outsourcing transactions
  • A look at the “Partner Ecosystem”
  • Focus on customer experience and outcomes

The webinar will take place on Wednesday, January 15, 2020, from 12:00 to 1:00 pm (Eastern Time). Register for the webinar.

Morgan Lewis partners Mike Pierides and Simon Lightman, in our technology, outsourcing, and commercial transactions practice, and Louise Skinner and Lee Harding, in our labor and employment practice, will be presenting "Ahead in the Cloud: Outsourcing and the Fourth Industrial Revolution" at the 2019 Strategic Sourcing Symposium on November 18.

They will discuss the challenges of workplace disruption arising from the insourcing or outsourcing of talent, and how businesses can ensure that their employer standards are not compromised by such outsourcing. Specific discussion topics will include the following:

  • How technology developments are changing the world of work
  • The multigenerational workplace
  • The rise of automation
  • The availability of remote working

The presentation is part of a daylong event in London that will include presentations from leading academics, business professionals, and legal practitioners in the technology industry. To register, visit the Global Sourcing Association event page.

Please join us for the next installment of the Morgan Lewis Automotive Hour Webinar series.

This webinar will be hosted by Rahul Kapoor, a partner in our Silicon Valley/San Francisco offices, Robert W. Dickey, a partner in our New York office, Daniel S. Savrin, a partner in our Boston office, and is the latest in a 10-part series covering a variety of topics related to clients in the automotive industry. This session will focus on the impact of automotive joint ventures and alliance issues on the automotive industry.

Robotic process automation (RPA) is here and companies at the forefront of the adoption of this technology are reaping a variety of benefits.

What Is RPA?

As discussed in a previous Tech & Sourcing @Morgan Lewis blog post, RPA offers a multitude of benefits, from speed and scalability of process execution to cost savings, to freeing up employees to focus on aspects of their jobs that are intrinsically “human” in nature.

London partners Mike Pierides and Simon Lightman and Dubai partner Rebecca L. Kelly recently authored the article “Contracting for RPA” in The Oath, wherein they share insights on the deployment of robotic process automation (RPA) for businesses in the Middle East.

Join Morgan Lewis at our Philadelphia office on April 11 for a discussion on hot topics impacting services contracts in the digital economy. Morgan Lewis labor and employment partner Sarah Bouchard, litigation partner Greg Parks, together with technology, outsourcing, and commercial contracts partners Barbara Melby and Michael Pillion, and associates Christopher Archer and Katherine O’Keefe will speak at the event.

Topics will include:

  • Ethical considerations for lawyers working in a digital world
  • Common issues to consider when using vendor cloud agreements
  • Industry updates
  • Contracting for automation solutions

A networking reception will follow the discussions. We hope you can join us!

Register here.

Customers in outsourcing arrangements are coming to expect (or starting to demand) that their providers have the resources, technology, and know-how to leverage automation software—whether robotics desktop automation (RDA) or robotics process automation (RPA) software—to enhance the capabilities and efficiencies of IT and business processes. While the software promises big benefits, such as higher levels of accuracy, scalability, and cost-savings, as with the implementation of any new technology, there are new challenges to consider.

In this post we take a look at the top five issues to consider when contemplating the use of automation software in your outsourcing transaction.

Morgan Lewis will co-host an interactive master workshop on negotiations and contracting geared toward business leaders, sourcing professionals, and in-house counsel who work together on complex transactions such as digital transformations and vendor outsourcing. Edward J. Hansen, Vito Petretti, Donald G. Shelkey and Valerie A. Gross of our Technology, Outsourcing and Commercial Transactions practice will present and lead discussions on topics including:

As 2018 comes to a close, we have once again compiled all the links to our Contract Corner blog posts, a regular feature of Tech & Sourcing @ Morgan Lewis. In these posts, members of our global technology, outsourcing, and commercial transactions practice highlight particular contract provisions, review the issues, and propose negotiating and drafting tips. If you don’t see a topic you are interested in below, please let us know, and we may feature it in a future Contract Corner.